Business Systems Analyst(Contract)

Role Purpose

The Business Systems Senior Analyst will be responsible for supporting, maintaining, and optimizing key business applications, including SQL databases, WalkMe digital adoption solutions, Concur expense management, Oracle systems, and Salesforce CRM. This role ensures system stability, enhances process efficiency, and delivers high-quality technical and functional support to internal Duties & Responsibilities Role Purpose The Business Systems Senior Analyst will be responsible for supporting, maintaining, and optimizing key business applications, including SQL databases, WalkMe digital adoption solutions, Concur expense management, Oracle systems, and Salesforce CRM. This role ensures system stability, enhances process efficiency, and delivers high-quality technical and functional support to internal stakeholders. Desired Experience & Qualification Key Responsibilities 1. System Administration & Support · Provide day-to-day support for WalkMe, Concur, Oracle, and Salesforce platforms. · Troubleshoot and resolve system issues, escalate where necessary. · Ensure system data integrity, accuracy, and compliance with business policies. 2. SQL & Data Management · Write, optimize, and maintain SQL queries, stored procedures, and reports. · Perform data analysis and assist business teams with insights and decision-making. · Support integrations between business systems using SQL and API logic. 3. WalkMe Digital Adoption · Build, configure, and maintain WalkMe Smart Walk-Throughs, Launchers, SmartTips, and dashboards. · Partner with process owners to translate workflows into WalkMe guides for improved user adoption. · Monitor usage data and produce insights to optimise user journeys. 4. Concur Expense & Travel Management · Support users with expense-related issues and training. · Maintain integrations between Concur and financial systems. 5. Oracle Application Support · Provide functional support for Oracle modules (e.g., Finance, HR, Procurement — adjust as applicable). · Support data loads, interface monitoring, and validation. 6. Salesforce CRM Support · Maintain Salesforce objects, fields, page layouts, workflows, flows, and reports. · Work with business units to improve CRM processes and ensure efficient adoption. · Assist with integrations and automation enhancements. 7. Projects & Continuous Improvement · Participate in or lead system improvement initiatives. · Train end users on new features, enhancements, and best practices. Required Skills & Experience Technical Skills · Advanced SQL (queries, joins, stored procedures, views). · WalkMe configuration experience. · Strong knowledge of Concur Expense (and optionally Travel). · Experience working with Oracle Cloud / Oracle E-Business Suite. · Salesforce administration or functional support skills. · Understanding of integrations, APIs, and data flows. Professional Experience · 3+ years in a business systems, application support, or similar specialist role. · Demonstrated experience supporting multi-system environments. · Experience training users and documenting processes. Soft Skills · Strong analytical and problem-solving ability. · Excellent communication and stakeholder management. · Ability to manage multiple tasks and work under pressure. · High attention to detail and ownership mindset. Qualifications · Degree or diploma in Information Systems, Computer Science, Business Technology, or related field (preferred). · Salesforce Administrator (ADM-201) – advantage. · WalkMe Builder Certification – advantage. · Oracle certifications – advantage. · Concur Administrator experience or certification – advantage. Key Competencies · System troubleshooting · Workflow design · Data analysis & reporting · Process optimisation · Change management · Documentation & training