Introduction Our client is looking for the following candidate to join the core central IRE/LRE team within the Group IT Hub South Africa, serving as the strategic process owner for the entire global Group's operations infrastructure.

This critical role oversees the governance and steering of fundamental operational disciplines, including Incident Management, Change Management, Problem Management, Configuration Management, and Request Fulfillment.

By managing core ITSM services, baseline foundation data, and overarching Ops KPI reporting frameworks, you will ensure high availability, platform stability, and optimal performance across international manufacturing and corporate networks.

ITSM & ITIL Expert Governance: Mastery of IT Service Management (ITSM) and ITIL 4 frameworks, with extensive practical experience steering global operational frameworks, managing overarching problem management tickets, and setting governance compliance standards. Infrastructure & Cloud Acumen: Strong fundamental knowledge across enterprise core infrastructure layers—including server virtualization, complex networking, storage architectures (NAS/SAN/Archive), databases (Oracle, Postgres), middleware platforms (Web, SAP, MQS), and cloud environments (AWS, Azure). Strategic Incident Crisis Leadership: Proven capability to independently moderate high-stakes troubleshooting crisis meetings during major escalations, investigate vague or unclear cross-system issues, and design and coordinate worldwide IT emergency exercises.

Who This Role Would Suit:

This role is ideal for an expert-level Senior Operations Engineer, ITIL Process Manager, or Infrastructure Specialist who thrives at the absolute center of global system recovery and high-availability platform steering. It is a perfect fit for a bilingual, German-speaking technical professional who possesses a deep, systems-level understanding of traditional data center infrastructure (servers, storage, networks, databases) combined with modern cloud topologies, and who wants to command the operational governance that keeps a massive manufacturing footprint ticking.

You are a completely independent, highly resilient professional who handles high-pressure technical crises with absolute calm, using persuasive influence to align diverse engineering squads and senior global managers during complex system failures.

You are someone who enjoys the deep investigative work required to unearth root causes across multi-layered software ecosystems, and you are equally comfortable establishing strict process governance standards as you are mentoring junior engineers.

If you are looking to take definitive ownership of disaster recovery frameworks and operational metrics inside a fast-paced global DevOps hub, this position provides an elite stage to demonstrate your leadership.

Position Details:

Contract Dates: 01-09-2026 to 31-12-2029 Location: Midrand / Menlyn / Rosslyn / Home Office Rotation Role Group: DevOps Level: Senior (6-8 year related experience)

Duties & Responsibilities Key Responsibilities:

Infrastructure & Platform Stability: Function as a core senior team member of the central IRE/LRE department to continuously maintain, optimize, and protect infrastructure and platform stability for the global corporate group. Crisis Escalation Moderation: Lead, organize, and moderate high-visibility troubleshooting and root-cause analysis meetings when dealing with major regional escalations and overarching system incidents. Emergency Exercise Coordination: Plan, structure, and direct worldwide IT emergency and disaster recovery simulation exercises to ensure international operational readiness. Problem Management Ticket Ownership: Lead the formal investigation, logging, mitigation tracking, and closure of critical Problem Management (PM) tickets across multiple integrated technologies. Process Specification & Standards: Translate strategic organizational goals into clear operational processes and service management standards, driving clarity when initial technical requests are ambiguous. Knowledge Sharing & Mentorship: Act completely independently to execute operational objectives, providing structural guidance, proactive technical training, and mentoring to entry-level and advanced team members across squads.

Important Application Details

Location & Relocation

Applicants based outside of Gauteng must be willing to relocate. Please note that relocation to the province will be at the candidate's own cost.

Eligibility & Legal

Citizenship: South African citizens and residents are preferred. Work Permits: Candidates with valid work permits will be considered. Privacy: By applying, you consent to being added to our database and receiving updates until you unsubscribe.

Application Status

If you do not receive a response within 2 weeks, please consider your application unsuccessful.

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Desired Experience & Qualification Qualifications & Experience:

Degree in Information Systems or equivalent commercial experience. Formal ITIL certification is highly advantageous. Minimum of 8 years of professional working experience within the IT sector. Minimum of 6 years of dedicated experience operating inside high-availability production infrastructure operations environments. Mandatory deep ITIL process knowledge and proven hands-on environment experience.

Essential Skills & Technologies:

IT Service Management & Processes:

Excellent IT Process knowledge spanning Incident, Change, Configuration, and Request Fulfillment lifecycles. Demonstrated experience handling and steering Problem Management (PM) workflows and tickets. Deep knowledge of cloud computing architectures and enterprise technologies.

Core Infrastructure Environments:

Fundamental technical command of Server and Virtualization architectures. Solid knowledge of corporate network topologies, routers, and connectivity protocols. Working familiarity with enterprise storage layers: NAS, SAN, and cold data archiving. Understanding of middleware and data platforms: WEB, SAP application components, and MQS messaging systems. Relational database systems knowledge, specifically Oracle and Postgres engines.

Language Proficiency:

Professional proficiency in the German language (German Speaking required).

Advantageous Skills:

Formal Information Technology academic qualifications or certifications. Excellent working alignment with ITIL 4 frameworks, IT process governance, and steering standards. Hands-on infrastructure domain experience with data centers, hosting platforms, and middleware tools. Familiarity with hyper-scale cloud environments, specifically Amazon Web Services (AWS) and Microsoft Azure. Familiarity with DevOps engineering practices, automated deployment tracking, and CI/CD operations. Clear project management foundations and an understanding of Agile project methodologies.

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Senior Operations Engineer (ITSM & Infrastructure) (Contract) - ISB9801642

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